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CITIZENS’ CHARTER Housing & Urban Development Department Tamil Nadu Slum Clearance Board
PREAMBLE A shelter with basic amenities is the most essential need of a human being. The influx into the city was caused primarily due to the unskilled labourers from the neighbouring rural areas entering into the city in search of jobs. Due to lack of required skills and their meagre income, they occupy vacant Government poramboke/private lands near their work place and put up hutments. These settlements generally lack proper sanitation facilities resulting in kutcha houses amidst unhygienic surroundings and develop into slums. The slums continue to proliferate due to population growth and continued migration from rural areas. It is in this context, the TNSCB was set up with the objective for clearance and improvement of slum areas. OBJECTIVES OF THE CHARTER The following are the objectives of the citizen charter: (i) To create an awareness regarding the policy of the Government in mitigating the problems of slums. (ii) Explaining the schemes proposed by the Government like slum resettlement and rehabilitation to the public. (iii) To inform the citizen about Employment training, Education and Welfare scheme introduced by the Government. ORGANISATION: The Board is governed by a Chairman, Managing Director and 10 members representing various departments of the Government. POLICY OF SLUM IMPROVEMENT: (i) In view of the pressing need for solving the problems of slums within the limited financial resources the emphasis will be on clearance and improvement of slums. (ii) It aims at providing good shelter to the slum dwellers at affordable cost. (iii) It promotes participation of the slum dwellers in clearance and improvement of slums. (iv) Wherever in-situ development is possible, such slums shall be taken up for in-situ improvement and basic facilities provided. (v) The slums located in congested unhygienic areas of the urban centers shall be cleared and tenemental schemes put up. (vi) Wherever neither tenemental scheme nor in-situ development is feasible, rehabilitation through Sites and Services approach shall be followed. Under this approach, the cost of the development sites will be kept at a limit affordable to the slum dwellers. CONCEPT: (i) The familes living in hutments in congested unhygienic areas of the urban centres are rehoused in multistoreyed tenements constructed in the same area. (ii) The slums are significantly improved with basic infrastructure and conferment of land tenure and making it a good habitat. (iii) The slum families who have encroached in areas required for further urban development like MRTS, pavements, road margins and water course areas are being resettled and rehabilitated near city limits in storeyed tenements. GUIDELINES FOLLOWED FOR IMPLEMENTING THE SCHEMES: (i) The eligible slum families are enumerated and persuaded to move to alternate temporary shelters in nearby locations during the period of construction. TNSCB constructs multi-storyed tenements with adequate infrastructure on the land thus got vacated. The tenements so constructed are allotted to the genuine slum families. This programme is being funded with 70% loan assistance from HUDCO with 13% interest per annum repayable over the period of 15 years. The remaining 30% is provided by the Tamil Nadu Government as margin money. The TNSCB makeS sure that the temporary shelter put up earlier to resettle the slum families are cleared soon after the allotment. A sum of Rs.150/- per month is being recovered under Hire Purchase scheme from the allottees for 20 years and at the end of that ownership right is given to them. (ii) The following facilites are provided in the Divisions and Estate Offices where the public can obtain the details on the following:
1. The applicant should be a slum-dweller. 2. He/she should have resided in the city for atleast 5 years (as per Voters list and family Ration card). 3. He/She should be more than 25 years old and should be the head of family. 4. The applicant’s husband/wife, Children, Father and Mother should not own any house/ site anywhere in State of Tamil Nadu. The Chairman / Managing Director TNSCB receive representations on every Tuesday from the Public and the same are attended within the time specified below:
CONTACT ADDRESS / PHONE NUMBERS: Address :- 5, Kamarajar Salai Phone:-
8444973
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