TAMIL NADU CEMENTS CORPORATION LTD., CHENNAI - 600 002 

CITIZEN’S CHARTER

Our Company:

Tamil Nadu Cements Corporation Limited (TANCEM) was formed during February, 1976 as a public limited company under the provisions of the Companies Act, 1956 and our Registered / Corporate Office is situated at 735, Anna Salai, Chennai - 2.

Our Business:

The company is engaged in the manufacture and selling of Cement, Asbestos Sheets, Asbestos Pressure Pipes and Stoneware Pipes. Our factories are situated in various districts of Tamil Nadu as under:

i)  Alangulam Cement Works, Alangulam, Virudhunagar District,

ii)  Ariyalur Cement Works, Ariyalur, Perambalur District,

iii) Tamil Nadu Asbestos Sheet Unit, Alangulam, Virudhunagar District,

iv) Tamil Nadu Asbestos  Pipe Unit, Mayanur, Karur District and

v)  Stoneware Pipe Factory, Vridhachalam, Cuddalore District.

 

Our Mission:

To produce and sell cement in the Public Sector so as to have a moderating influence on the market for making available cement at reasonable prices and to develop the backward areas in the State by creating direct and indirect employment opportunities.

Our Vision:

a)  To attain leadership in cement technology,

b)  To encourage the use of environment and friendly practices in cement production  and

c)   To make available cement at affordable prices to the common consumers and Government departments.

  

Our Commitments-

(A)  On achieving excellence in production

i.   We are committed to maintaining highest quality standards by ensuring compliance with all laid down specifications.

ii.   We shall achieve the highest capacity utilisation of plant and machinery thus ensuring maximum operational efficiency.

iii.   We shall involve and motivate all our employees in the process of production thus ensuring the highest productivity.

iv.    We shall adopt the latest technologies by modernising plant and plant practices besides bringing about continuous process improvements.

(B)  On achieving excellence in supply & distribution

i.  We shall make available cement to the common consumers at affordable prices by only providing for a reasonable margin of profit.

ii.  We shall ensure supply to all Government Departments / Agencies engaged in public work activities at prices cheaper than those in the market.

iii.   We shall develop an effective market network of stockists and dealers thus making cement and cement products available all over Tamil Nadu and in neighbouring States.

iv.    We shall adopt a transparent and healthy approach to marketing cement and cement products thereby setting an example in the industry.

(C)  On Environment

(1)   Produce eco-friendly quality cement, sheets and asbestos pressure pipes and stoneware pipes adopting innovative technologies.

(2)   Comply with all relevant environmental legislation and regulation

(3)    Conserve and optimise the usage of resources namely Power, Coal and other raw materials like Limestone, Fly Ash and other permissible additives fixed by Bureau of Indian Standards (BIS).

(D)   Human Resources Development

i. We shall periodically impart training to our employees so as to inculcate in them a sense of national priority, industrial excellence and consumer friendliness.

ii. We shall maintain harmonious Industrial Relations and enhance the quality of life of our employees.

iii. We shall improve the conditions of the people living in the neighbourhood of our factories by participating in community development projects in these areas.

iv. We shall imbibe the latest developments in cement technology in the world through purposeful interaction with the cement industry in India and abroad.

v. We shall continue to encourage our Scientists and Engineers engaged in research and development efforts to produce cement and cement products adopting eco-friendly technology resulting in the least social and economic costs.

Business :

i)   Cement is supplied directly to the Government departments and stockists appointed in various places in Tamil Nadu and Kerala. Sheets are supplied directly to the stockists and through our depots situated in Pondicherry, Kerala and Karnataka.

ii)    Quality complaints on cement / sheets supplied by TANCEM are received at the respective factories and our quality personnel will attend the same on war footing basis as and when the situation warrants. The quality complaints are attended within a week’s time.

iii)    The company used to conduct the stockists meeting at various important cities in Tamil Nadu and redressing the stockists / customers grievances.

General:

i)   Continuous committed efforts are being taken by TANCEM to use the state of the art technology machinery wherever required in the manufacturing system to achieve quality and reduce the cost of production at all possible levels.

ii)    For more details about the company, products profile and other details please browse  www.tancem.com or contact the company’s Email address : tancem@md2.vsnl.net.in

iii)    Liaison is available through the Nodal Officer posted exclusively for this purpose at Corporate Office and his Office/Residential addresses are given below:

Office Address:                                            Residential Address:

Thiru K.Meyyanathan                                    Flat No.2 ‘Shantivilla’
Company Secretary                                      No.2 Bharathi Nagar 3rd Street
Tamil Nadu Cements Corporation Ltd              T Nagar
735, Anna Salai   LLA Buildings                     Chennai – 17
Chennai 600002

Phone:  28525461 / 28521310 (Direct)
Fax : 044-28523991